Retreat Terms & Conditions
RETREAT TERMS AND CONDITIONS
These are the Terms and Conditions that will apply to your retreat booking. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between Through The Lyns LLC (also referred to as TTL) and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by, Through The Lyns LLC. By booking a trip, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
BOOKING RETREATS + THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with TTL, you accept on behalf of yourself and all those named on the booking, including minor(s) and/or person(s) under a disability to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when TTL sends a confirmation email. It is at this point that a contract between TTL and the Client comes into existence. Before your booking is confirmed and a contract comes into force, TTL reserves the right to increase or decrease trip prices. TTL reserves the right to decline any booking at their discretion. The person or persons named on the booking are hereafter referred to as the “Client”. All bookings are made with TTL, which sells the retreat described in this website.
A TTL Representative will contact you regarding your completed registration to confirm your participation in your selected trip. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. TTL encourages you to refrain from purchasing non-refundable travel until you have all the information and are certain you are ready to purchase.
DEPOSITS + CANCELLATIONS
You may book a retreat with a deposit (down payment) until 30 days prior to the retreat start date, after which full payment is required to secure your spot.
The remaining balance of your retreat payment is due 30 days before the retreat begins. We notify you of the balance due date after your deposit has been processed. We understand that unexpected events can arise that can affect your plans. We recommend all our retreat guests purchase travel insurance to protect their purchase. Booking early ensures you a spot in a retreat, many of which sell out far in advance.
Deposits are non-refundable.
If you cancel more than 60+ days before the retreat start date, you may request a 100% remaining balance refund but forfeit your deposit.
If you cancel 30-59 days before retreat start date, you may request a 50% remaining balance refund but forfeit your deposit.
If you cancel 0-29 days before retreat start date, you may not request a refund of any kind.
Pricing + Fees
All retreat prices are quoted and payable in USD.
TTL is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
MEDICAL CONDITIONS + SPECIAL REQUIREMENTS
The Client must notify TTL in writing during the process of booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel and/or any medical condition. Failure to notify TTL of any such condition that results in cancellation will have deposit forfeited by the Client. Some trips may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions. It is the Client’s responsibility to check prior to booking. TTL may refuse to accept pregnant women over 24 weeks or Clients with certain conditions. TTL is not required to provide any special facilities unless it has agreed to do so in writing. TTL will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore TTL is not liable for not providing these requests. Medical facilities vary from place to place and TTL makes no representations and gives no warranties in relation to the standard of such treatment.
ACCEPTANCE OF BOOKING + FINAL PAYMENTS
Acceptance of Booking
TTL will confirm acceptance of the Client’s booking via email. Please ensure TTL is on your contact list so our emails don’t go to your junk folder!
For all retreats, the payment of the final balance payment is due 30 days prior to the retreat start date, if you choose a payment plan option.
Once You’ve Paid Your Full Retreat Payment
Full retreat payments can only be refunded if you notify us 60 days or more before the retreat start date. For this reason, we recommend you purchase travel insurance to fully reimburse you for the pre-paid, non-refundable portions of your booking if you experience a covered loss due to an unforeseen event such as illness or inclement weather.
TTL is not responsible for finding someone to take your place.
If the final balance is not received by the due date, then your booking cannot be guaranteed and TTL reserves the right to cancel your booking and forfeit your deposit and remaining balance.
CANCELLATION OF A RETREAT HELD BY THROUGH THE LYNS
TTL reserves the right to cancel any trip for any reason, but will not cancel a retreat less than 90 days before the retreat start date except for Force Majeure, unusual or unforeseen circumstances outside the TTL control. When a retreat is canceled by TTL before the agreed start date for any reason other than the fault of the Client, the Client can either:
Transfer their deposit to another retreat taking place within the next 12 months, or:
Receive a full remaining balance refund of monies paid under the contract minus the paid deposit as soon as possible.
TTL is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternate tour of a higher value than that originally booked, then the Client must pay the difference in price. Where after departure a significant element of the trip contracted for cannot be provided, TTL will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, TTL will not be held responsible to provide the Client a refund of unused retreat portions. Where a significant alteration or cancellation occurs which is due to Force Majeure or other circumstances beyond the TTL’s control, TTL will not be held responsible to provide the Client a refund of unused retreat portions.
All TTL retreats do not include national or international airfare. TTL strongly recommends you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.
All TTL retreats do not include meals, food, drinks, or snacks. It is the sole responsibility of the Client to provide their own meals, food, drinks, and snacks throughout the retreat. TTL will not be held liable for any contamination of food, allergies, or other unforeseen circumstances that may arise during the retreat in regards to meals, food, drinks, or snacks even if such items are provided by TTL at any stage.
TRAVEL + HEALTH INSURANCE
TTL requires Clients obtain travel medical insurance with a minimum medical coverage of $100,000 while traveling with TTL. This insurance must cover personal injury and emergency medical expenses.
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. TTL shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, publicly owned or operated by TTL or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. TTL cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by TTL such as hotels, huts, expedition vehicles, boats or any other mode of transportation.
The Client acknowledges that the cost of TTL retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.
EVACUATION PROCEDURES AND COSTS
We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the traveler’s actions and/or behaviors are harming the enjoyment of the trip for others.
Evacuations costs are to be covered by the person being evacuated if injury occurs.
Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel to retreat destinations outside the U.S. (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by TTL regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and TTL is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Retreat Details: To expedite the obtaining of travel documents and flight bookings please note that all international trip-related documents such as Retreat Planning Guides will be sent via email once the trip is confirmed to run. TTL will aim to confirm trips within a reasonable timeframe.
CLAIMS + COMPLAINTS
If a Client has a complaint against TTL, the Client must first inform the Retreat Host or guide at the earliest opportunity to allow the grievance to be rectified. Failure to indicate dissatisfaction whilst on tour will result in the Client’s ability to claim compensation from TTL being extinguished. TTL reserves the right to dictate compensation amount to the Client.
If satisfaction is still not reached through these means on retreat then any further complaint must be put in writing to TTL within 30 days of the end of the trip.
The Client acknowledges he or she will be visiting places where the political, cultural and geographical attributes present certain risks, and physical challenges greater than those present in her daily life. By booking a retreat with TTL, the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with different geographical areas, weather conditions, physical challenges, and laws in effect along the itinerary, and is encouraged to make contact with their family or friends regarding the trip destination.
SUPPLIERS + INDEPENDENT CONTRACTORS
Hotels, shuttle services, excursions or other elements of a TTL Retreat will be arranged by TTL with local suppliers who may themselves engage the services of local operators and/or sub-contractors. TTL will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of TTL will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither TTL nor any carrier is liable for independent contractors.
SAFETY + TRIP ENJOYMENT
We take your safety and well-being very seriously, which is why we partner with licensed companies and other trained professionals for our retreats. However, you are ultimately responsible for your safety, which is why we ask all retreat participants to sign a liability waiver before the start date. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the TTL Retreat Hosts and instructions given by them.
TTL reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. The decision of the TTL Retreat Host or representative will at all times be final on all matters likely to affect the safety and well-being of the trip. All Clients must, at all times, strictly comply with the laws, and regulations of all cities and or states visited, and TTL will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any place visited.
HEALTH + FITNESS
Most trips should not be overly strenuous for people who are healthy and reasonably fit. All travelers are expected to carry their own bags, maneuver stairs, and be able to walk outside on outdoor pathways. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and the trip departure date, you must notify the TTL of these changes before the trip starts.
In the course of participation in a TTL retreat, photos or video may be taken by participants or guides. These images may be used in any TTL materials, website, social media, etc., unless Clients specifically request to the photographer or in writing to TTL, to not use any material your image is depicted in. Otherwise, permission is granted to TTL to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
RETREAT ITINERARY CHANGES
TTL and its partners reserve the right to alter retreat programs and itineraries due to weather or road conditions. These programs may be changed or cancelled at any moment during the trip to assure the safety of our clients and hosts. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. TTL and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.
To ensure that the retreat runs smoothly, TTL needs to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to TTL, and also pass on such information to other guides or suppliers involved in the operation of the trip. TTL will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to guides or suppliers responsible for the retreat. By completing the TTL Retreat Booking Form, Clients consent to this information being transferred as required.
TTL is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of TTL and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which TTL and/or the relevant supplier could not even with all due care have foreseen or forestalled.
In the event that TTL is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Contract then TTL limits its liability.
ACCEPTANCE OF RISK
The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release TTL from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign TTL’s RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. Please read carefully.
COVENANT NOT TO SUE
I will not start any lawsuit or other court action against TTL, nor will I join any such proceeding, including any claim for money damages. I acknowledge and agree that I am entering a covenant not to sue TTL in any capacity, including to hold TTL liable for any injury, loss, or damage sustained by me or my property, even if it is due to the TTL’s negligence or omission. I also waive the right of any of my insurers' to make any such claim.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
SUCCESSORS AND ASSIGNS
These Terms and Conditions shall insure to the benefit of and be binding upon TTL and the Client and their respective heirs, legal personal representatives, successors and assigns.
Through The Lyns LLC is pursuant to, the laws of the State of Arizona, U.S.A.
The Contract and these Terms and Conditions are subject to the laws of Maricopa County in the State of Arizona U.S.A.
WAIVER OF BOOKING CONDITIONS
These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes and submits the Retreat Booking Form, they agree to accept all these conditions, and when the booking is accepted, TTL agrees to carry out the obligations as defined therein.
UPDATING OF TERMS + CONDITIONS
TTL reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on TTL’s website.
OTHER TERMS AND CONDITIONS
By using this Site, you agree to be bound by, and to comply with, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site and do not book this retreat.
All materials reproduced on this site speak as of the original date of publication or filing. The fact that a document is available on this site does not mean that the information contained in such document has not been modified or superseded by events or by a subsequent document or filing. We have no duty or policy to update any information or statements contained on this site and, therefore, such information or statements should not be relied upon as being current as of the date you access this site.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You expressly understand and agree that: (i) your use of the site, including any reliance on any such opinion, advice, statement, memorandum, or information contained herein, shall be at your sole risk; (ii) the site is provided on an “as is” and “as available” basis; (iii) except as expressly provided herein we disclaim all warranties of any kind, whether express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement; (iv) we make no warranty with respect to the results that may be obtained from this site, the products or services advertised or offered or merchants involved; (v) any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk; and (vi) you will be solely responsible for any damage to your computer system or for any loss of data that results from the download of any such material.
You understand and agree that under no circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, incidental, special, punitive or consequential damages that result from the use of, or the inability to use, any of our sites or materials or functions on any such site, even if we have been advised of the possibility of such damages. The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
EXCLUSIONS AND LIMITATIONS
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, our liability in such jurisdiction shall be limited to the maximum extent permitted by law.
DUTY TO READ
I accept that under this agreement, I have a duty to read this terms of participation policy, and have done so. Furthermore, I understand and accept that I am precluded from using lack of reading as a defense against all remedies contained herein.